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Director, Client Services

Business Type: Medical Communications Agency
Job Type: Medical Communication
Job Level: Management
Position: Full Time
Salary: Competitive
Location: London
Reference: CN/2404
Job Details:


MediTech Media (part of Nucleus Global) is an established international medical education agency providing innovative, high-quality and effective healthcare communications. As we are part of Nucleus Global, our clients benefit from the synergies available within our global network of offices staffed by highly talented individuals who can deliver on a global scale or a local level and across a broad spectrum of therapy areas.


Our success has led to continued expansion, both in the range of services we offer and in our global presence. We are now looking for a talented and enthusiastic Director of Client Services to join our team in either London or Manchester.


As the Director of Client Services, you will be responsible for working closely with MediTech Media’s Managing Director and Editorial Director to ensure that the agency’s mission, vision and, strategic and business goals are achieved. As a leader and motivator, the Director of Client Services sets operational and service standards, supports business development and drives the cultural identity of the agency in line with Nucleus Global’s values. The position has overall responsibility for the performance of Client Services with full financial responsibility for all accounts, including forecasting and financial key performance indicators (KPIs).


Your role will be varied and will include responsibility for ensuring financial and operational metrics are achieved. In addition, you will forecast headcount and ensure efficient operational allocation of resources, as well as networking with other agency directors to ensure continuity in approach to staff development and training, operational efficiency and customer service.


Successful candidates will have:

  • A life sciences degree, ideally combined with a Master’s or PhD.
  • A wealth of agency consultancy experience (medical affairs and commercial),strategic operational management, and financial experience in medical education and communication.
  • Broad scientific and therapeutic exposure with excellent scientific and project management competency

  • Proven ability to work as part of a senior management team to develop business plans,setting staffing levels, service metrics and KPIs.

  • Ability to direct staff strategically, so that business, operational and service objectives are met

  • Experience in strategic communication and launch planning, key message development etc.

  • Experience of line managing and directing senior Client Services staff and acting as an agency leadership figure by setting standards, appropriate use of authority and championing agency behaviours and culture

  • A track record of leadership of new business proposals and pitches fromscientific and commercial perspectives


In addition to a competitive salary and benefits package, we are known for our friendly and informal working environment. We also offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.


Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies via email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.


Posted: 25/01/2018 | NPJ Ref: 205197 | NPJ Original URL
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