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Delta Kn - Operations lead

Business Type: Medical Communications Agency
Job Type: Medical Writing and Editorial
Job Level: Management
Position: Full Time
Location: London
Reference: DKn/OpsLead

Delta Kn ( is a leading global healthcare communications business, that provides tailored medical education and healthcare learning to global pharmaceutical industry clients. We cater for a wide range of audiences throughout the pharmaceutical product lifecycle and produce bespoke e-learning programmes, virtual events and digital tools and resources.

Our business in the UK, USA and Asia is continuing to grow so we are now looking for an experienced professional to provide overall operational leadership to ensure the highest quality and efficient editorial content development and interactive asset delivery.

  • Working in close collaboration with the editorial team leads to ensure optimal allocation of writing and instructional design (ID) projects and efficiency to achieve client deadlines and internal operational and budget requirements
  • Liaise closely with the Delta Kn technology team to support ‘ready to build’ content ideas and a smooth transition from storyboarding to interactive asset development and efficient use of internal resources
  • Ensure adherence to key internal process steps and apply/facilitate innovative and proactive problem solving to deal effectively with operational challenges
  • Apply quality management principles to ensure customer needs are identified and met at project outset and throughout the process
  • Form effective relationships with the commercial account leads and client contacts to understand live and future client needs and potential resourcing requirements
  • Provide leadership and support for the existing Delta Kn team in Richmond
  • Have an active role in assessment of both editorial and interactive/navigational concepts and provide support for our review and approval process for final deliverables
Candidates for this role should have:
  • A strong science background with significant agency (or similar) editorial experience – ideally with a doctorate level biomedical degree
  • An in-depth understanding of digital content development processes/platforms and ideally an understanding of the key aspects of interactive content development
  • An in-depth understanding of pharmaceutical clients and compliance/ content approval requirements
  • Capability to work across multiple therapy areas
  • Strong organizational and planning skills
  • Ability to communicate key actions and requirements across multiple projects to team members
  • Ability to prioritize and work to tight deadlines whilst maintaining attention to detail
  • Experience leading and managing multifunctional teams
  • Excellent written and verbal communication skills and a diplomatic approach to deal with multiple client and team requirements
  • Intermediate/advanced skills with standard business software packages (Word/Excel/PowerPoint essential)
In return, we offer a great working environment and a competitive salary, dependent on experience and qualifications. Our benefits are excellent and include a performance-related bonus, pension scheme, life and long-term disability insurances and 25 days’ annual leave plus public holidays.

To apply, please send your CV and a covering letter to

Delta Kn is part of AMICULUM (, an independent, privately-owned cluster of healthcare communications agencies with offices in New Zealand, China, Singapore, UAE, Switzerland, UK and USA.

Posted: 17/07/2017 | NPJ Ref: 190622 | NPJ Original URL
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