CUSTOMER SUPPORT COORDINATOR

A post creation with the benefit of allowing you to leave your mark in a leader in nuclear medical devices. Create the working processes and level up your organisational skills and competencies.

An international company where you will be in contact with customers and coworkers around the globe and learn many things and have a bigger view of the world

Location: Rhone, France

Position Responsibilities :

• Receive, enter service software, and then dispatch calls for Spectrum Dynamics service and applications support.
• Assist with service contract management and renewal processes.
• Disseminate daily data packages to secondary vendors and service partners.
• Review and note monthly reporting for service activities.
• Asset with process development and growth for a new service group.
• Review inbound emails from customer base and respond accordingly
• Calls handling - receiving incoming calls. Dispatch Field Service Engineers. Support ordering parts. Monitor the call''s life cycle until closing.
• Contracts admin - approach customers in advance and update the SalesForce correctly.
• Service reports - KPIs (team, product, customers), Install base, Contracts rate, etc.
• Assist the Regional Manager to manage the work plans - installations, upgrades, priorities.

Profil

• Experience using all options of the Microsoft business platform; (Outlook, Word, Excel, PPT).
• Experience in answering customer calls and directing to correct group for resolution.
• Light data entry in service call process,
• SalesForce admin, Salesforce experience an advantage.
• Ability to communicate and respond in kind manor with customers in potentially stressful situations. All customer interaction will be via phone or email no face-to-face interaction.
• Detail oriented in reviewing customer service tickets and invoicing.
• People person - patient, consistent, and charismatic.
• English + French fluent mandatory
• 2 yrs experience as a coordinator for multidisciplinary products ideally.