This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

Close Message
NextPharmaJob.com for pharmaceutical industry jobs
NonStop Recruitment

Please note, at the end of July 2022 we will close the specialist jobs board services at NextPharmaJob.com and NextMedCommsJob.com.

Until then the services will run as normal, but then any contact data that we have on file will be permanently deleted.

Looking ahead, you might be interested in joining us at a new careers event, Working in and around #MedComms, on 19 September at Heathrow. We’d love to see you there.

See https://networkpharma.careers/

Similar jobs you may be interested in:

Senior Strategist
London
Business Development Manager - Medical Education
London

Sister sites:
Our sister site Our sister site

MedComms Networking

MedComms Networking is a global initiative that facilitates networking and dialogue amongst individuals working in and around the pharmaceutical industry and MedComms, focusing on specialist medical education, medical communications and medical publishing activities. Why not sign up to our weekly newsletter and please, help spread the word amongst all relevant others.

MedComms Networking on Facebook

MedComms Networking on Linkedin

MedComms Networking on Twitter

MedComms Networking Youtube Channel



Partner sites:

At Burntsky Limited we work with a number of job aggregators in order to maximise the reach of the jobs posted with us including but not limited to:

JooblePartner Jooble
Jobs in UK

Job Details
This job has expired. Click here to view similar jobs.

CUSTOMER SUPPORT COORDINATOR



Business Type: Medical Devices Company
Job Type: Business-Development
Job Level: Experienced (non manager)
Position: Full Time
Location: France
Reference: LB-323585-02
Closing Date: 28/05/22
Job Details:

A post creation with the benefit of allowing you to leave your mark in a leader in nuclear medical devices. Create the working processes and level up your organisational skills and competencies.

An international company where you will be in contact with customers and coworkers around the globe and learn many things and have a bigger view of the world

Location: Rhone, France

Position Responsibilities :

  • Receive, enter service software, and then dispatch calls for Spectrum Dynamics service and applications support.
  • Assist with service contract management and renewal processes.
  • Disseminate daily data packages to secondary vendors and service partners.
  • Review and note monthly reporting for service activities.
  • Asset with process development and growth for a new service group.
  • Review inbound emails from customer base and respond accordingly
  • Calls handling - receiving incoming calls. Dispatch Field Service Engineers. Support ordering parts. Monitor the call''s life cycle until closing.
  • Contracts admin - approach customers in advance and update the SalesForce correctly.
  • Service reports - KPIs (team, product, customers), Install base, Contracts rate, etc.
  • Assist the Regional Manager to manage the work plans - installations, upgrades, priorities.

Profil

  • Experience using all options of the Microsoft business platform; (Outlook, Word, Excel, PPT).
  • Experience in answering customer calls and directing to correct group for resolution.
  • Light data entry in service call process,
  • SalesForce admin, Salesforce experience an advantage.
  • Ability to communicate and respond in kind manor with customers in potentially stressful situations. All customer interaction will be via phone or email no face-to-face interaction.
  • Detail oriented in reviewing customer service tickets and invoicing.
  • People person - patient, consistent, and charismatic.
  • English + French fluent mandatory
  • 2 yrs experience as a coordinator for multidisciplinary products ideally.


Posted: 21/05/2022 | NPJ Ref: 306410 | NPJ Original URL
line graphic

Compatible with:

JobMate   Broadbean   Idibu

Site optimised for Internet Explorer 8+ / Firefox 3+
View a complete Jobs Listing